The services booked by travel agencies through our platform are guaranteed. Both the travel agency and the end customer have the right, within no less than one (1) hour after the service has been booked, to contact the contracted tourism provider to confirm that the reservation is properly in place and active. OCCIDENTAL TRAVEL A.B., S.R.L. agrees to ensure that the service is delivered to the customer in accordance with the dates and conditions originally booked. Any discrepancy, change, or issue must be reported by email or by telephone through one of our travel advisors.
Users are required to review the cancellation policy applicable to each reservation before making the electronic payment. Any refundable amount will be determined under the cancellation policy stated for the reservation and may vary depending on the number of days remaining before check-in or the service date.
Electronic transaction charges, equal to two percent (2%) of the reservation payment amount, are non-refundable in all cases, since such charges are associated with the payment method used and not with the reservation itself.
If a reservation qualifies for a penalty-free cancellation and refund, the user must cancel the reservation directly through our platform and request the refund by email at contact@occidentaltravel.com and administracion@occidentaltravel.com. The user may also contact us by phone at 829-265-1525 or visit our offices located at Boulevard Turístico del Este, Plaza La Ruta, Second Floor, Unit No. 10, Bávaro, Verón–Punta Cana, Dominican Republic.
Each request will be reviewed to ensure compliance with the cancellation policy specified in the reservation.
We exercise the highest level of care to safeguard your personal information. We also follow industry best practices to protect it against improper use, alteration, or destruction. We encrypt your credit card information using Secure Sockets Layer (SSL) technology and store it using AES-256 encryption. We also comply with all PCI-DSS requirements.
PAYMENTS:The company uses third-party services (Azul) to process payments. These third parties comply with all applicable security and encryption standards in order to keep your information secure. They will only use the information necessary to complete the required transaction. We also recommend reviewing their Privacy Policies to better understand how they handle your information.
